Close your account and delete your data

Use whichever way suits you. Please use the email address or phone number registered to your account, so that we can find it.

• In the Express Remit app, from your account settings
• The contact form on our website, choosing Close my account
• Email: hello@expremit.com, with the subject Close my account
• Phone: +44 20 8552 5105
• Post: Express Remit Ltd, 124 City Road, London, EC1V 2NX

• Contact us

• We check that the request comes from you, using the email address or phone number on your account. This stops anyone else closing your account.
• Any transfer already in progress is completed or refunded.
• We close your account. You can no longer sign in or send money with it.
• We confirm in writing that your account is closed, within one month of your request.

Within 30 days of closing your account, we delete the information we do not have to keep by law, such as your login details, app settings, saved devices and marketing preferences. We stop sending you marketing straight away.

As a regulated payment institution, we must keep some records after your account closes. The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 require us to keep them for five years after the account is closed.

• Your identity details, copies of your identity documents, and the results of identity checks.
• Records of your transfers, including the people you sent money to.
• Information we collected to meet our anti-money laundering duties, such as the source of funds or the reason for a transfer.

During those five years, we use these records only to meet our legal duties, for example to answer our regulator, the police or a court. Access is restricted, and we do not use them for marketing.

We may keep records for longer only if the law requires it, if we need them for a complaint or legal claim, or if an authority has asked us to. When the period ends, we delete them or make them anonymous.

• Our privacy policy