Answers for every step of your transfer

Start in the Express Remit app, enter your details and follow the identity-verification steps. Once your account is ready, sign in and prepare your first transfer.

• Account setup and your first transfer

Identity checks help protect the service and meet applicable requirements. Follow the app’s instructions for the documents or information needed for your account. There is no single document list that applies to every customer.

Explore our destinations across Asia, Africa and the Middle East. Available routes and receiving methods can change; the options shown in the app apply to the transfer you are preparing.

• Browse destinations and country guides

Select your destination and enter the amount in the app. Review the exchange rate, fee and recipient amount before you confirm.

Delivery depends on the destination, payment and receiving methods, banking hours and any required checks. Use the delivery estimate shown for your transfer in the app.

Contact our team as soon as possible with your transfer reference. Whether a change or cancellation is possible depends on the transfer’s status. Do not create a second transfer to correct the first without checking with support.

• Contact customer support

The exchange rate tells you how an amount in one currency converts into another. For example, a GBP-to-PKR rate relates British pounds to Pakistani rupees. A rate alone does not describe the full cost of a transfer.

• Sending amount and currency.
• The exchange rate for that transfer.
• The transfer fee and total amount you will pay.
• The amount and currency your recipient will receive.
• Receiving method and estimated delivery.

Yes. Rates and fees depend on the destination, amount, payment method and service selected. Review the details each time you prepare a transfer instead of relying on a previous transfer or an app screenshot.

Open Express Remit, select the destination and enter your amount. The website does not provide a live exchange-rate calculator.

• Explore the Express Remit app

• Use your own details and check their spelling.
• Use the document type requested in the app.
• Keep the full document visible in a clear, readable photo.
• Follow any additional instructions shown for your account.

The app tells you which information or documents are required. Requirements can depend on your circumstances and the checks needed. Do not send identity documents to an unverified email address or social-media account.

Contact our support team and describe the step where you need help. Do not include your password, one-time security code or complete payment-card details in your message.

• Contact our support team
• Read our privacy policy

Check the recipient, receiving method, payment information and delivery estimate shown for your transfer. Confirm with the recipient whether they have received the money.

Delivery can be affected by banking hours, weekends, holidays, the payment and receiving methods, or additional checks. Use the estimate for your individual transfer; the same destination does not always mean the same delivery time.

Never share your password or one-time security codes. If you suspect fraud or entered incorrect recipient details, contact us promptly.

• Your transfer reference, if available.
• The destination and approximate date of the transfer.
• A short description of the issue and what the app shows.

• Contact Express Remit
• Read about fraud and scams